Faq

An invoice is automatically generated upon every purchase. A pdf is downloadable in your MyNs / My purchases

The shipping costs varie in function of the country of destination and the weight of the package. The shipping costs are free after a certain amount, which is different for each country. You will find here more information about each countries.

Your order will be sent as soon as we get the payment. Electronical payments are faster and the package can be sent within 24 hours. Bank transfers take more time in functions of the country and the bank. Most of the time it takes between 1 (national) and 5 days (international) before the payment arrives on the account. Once your order has been sent, we will send you a notification, and the delivery time can take from 3 and 8 days in function of the country.

Many options are available: 1. You adapt your delivery address in the order process. This change will not modify your personnal address, only the one used for this particular delivery. 2. You can choose to pick up your order in our salons (in Comines or Bruxelles) 3. You can leave us delivery instructions when your are about to finalise your order.

An email will be sent to you with all the information as regards of your order, directly when the carrier picked up the pakage.

Yes, you can pick up your package in one of our beauty center in Comines or Brussels. Just notice it on step 3 before ordering. We will send you all the information about the taking-away.

The carrier will let a note in your mail box with the date and hour he will come back. Sometimes you will receive a note asking you to go to your post office to get the package.

Firstly check the content, and eventually tell to the carrier your complains. If you have any doubts on the content, mention

If you receive a parcel with visible damages, the easiest is to refuse the parcel, or you can eventually express your reservations to the carrier in charge of delivering the parcel. The next step would be to contact us within 24H from the moment of delivery to inform us about a damage with your parcel. We will inform you about the process to follow.

Please contact us and we will discuss about the modalities of return or exchange of your order.

Of course! According to the legislation about the mail order, you have 14 days to get in touch with our customers service (info@nadine-salembier.com) that will indicate you the modalities to follow, and the tracking back number. The product will have to be return in perfect state and in its original packaging, otherwise it will be refused. Please consult your MyNs "Return an article" / Return policy

The delay of treatment of the packages can take from 2 to 3 weeks, beyond that deadline, contact us and we will take care of the problem.

It is possible to make a reservation for duo massage (in the same room, at the same time) For ordering on our webshop www.nadine-salembier.com, just order 2 massages (quantity = 2) When you make the reservation by phone (Brussels: 02 512 94 31) - Comines (0032 56 55 96 24), just inform the receptionist that your would like to perform the massage in duo.

We invite you to go to Homepage / Beauty advices / A perfect Hair Removal

In this case, please send us an email at the address info@nadine-salembier.com, we will respond to your questions as soon as possible. All your remarks and questions will feed this FAQ. Thank you in advance!

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